Stupid Ebay!!!!

I'm about 99.999999% sure that they don't read the emails you send them.

I'm a little irritated right now, so I'll try to keep the facts short...

1. On July 25, I won and paid for a set of three pairs of knitting needles.

2. I was patient and waited. 21 days after I paid, I emailed the seller asking if they had ever shipped. They replied that they would look into it and send a replacement out ASAP. This was the last email they responded to.

3. Again I waited. Again I contacted them. They never responded. After trying to contact them and getting no response for a while, I filed an Item Not Received dispute with Ebay (this was within the 60 period you have to do so).

4. After a few weeks of hearing nothing about it, on October 11, I emailed Ebay asking what was happening. They don't read my email, they write back that since it's over 60 days from purchase, I won't be able to file a dispute. Ok, wasn't my question about a dispute that was already filed?!?!

5. After going back and forth with them for a few weeks trying to get them to actually read my email (and not just look at the email topic and the date of the purchase), they finally told me they couldn't help me, but I could do a live chat thing with someone that could.

6. I sat here for 45 minutes waiting for my turn, and that was a bunch of crap too!! I was told that a seller can wait as long as they want to reply to a claim that they never sent an item that was paid for. And a claim is automatically closed after 90 days. I asked what happens if the seller never responds... does it just dispute just go away like it never happened? The only response I was given was "The seller is being investigated"

7. So, I figure the seller won't respond, so I'll just have to wait the 90 days to see what happens.

8. Today I check on the dispute, and am told the claim was closed on October 24th, because claims can only be open for 90 days. Ok, but the claim was only open for a month!!

9. I sent ebay a long, nasty email today and guess what... they didn't read it!! They just sent me the reply they've been sending all along...


My purchase was very small ($1.25 + $3.75 shipping), so I really don't care about that. What pisses me off is that Ebay doesn't care! The seller has a great rating, so I don't think they screwed me on purpose (I even think I remember them having the same item listed again, so they probably just accidentally sold my needles to someone else). Although it is odd that they wouldn't respond to me or even comment to ebay about the dispute. (How hard would it have been for them to say they were sorry and offer to refund the $5?)

It just makes me mad that even if you file a claim saying you never received what you paid for, nothing ever happens. There are no consequences. What if the seller did do it on purpose?